{"id":8362054,"date":"2019-03-05T09:40:19","date_gmt":"2019-03-05T09:40:19","guid":{"rendered":"https:\/\/themeisle.com\/?page_id=8362054"},"modified":"2022-07-08T07:03:20","modified_gmt":"2022-07-08T07:03:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/themeisle.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-648bf296\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset container page-shadow\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-21255c07\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div id=\"wp-block-themeisle-blocks-advanced-columns-f69bf486\" class=\"wp-block-themeisle-blocks-advanced-columns has-2-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-a9d965bc\" class=\"wp-block-themeisle-blocks-advanced-column\">\n\n\t\t<div class=\"ti-faq active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t<button class=\"ti-trigger\" itemprop=\"name\">Why should I choose ThemeIsle?<\/button>\n\t\t\t<div class=\"ti-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">Because you are in good hands. We are the team behind popular themes like Neve and Hestia. So, if you&#8217;re looking to create a website that is easy to use, we&#8217;re probably the best choice.\n<br><br>\nUnlike other things, including our passion for all-things-pirates, our WordPress themes and plugins allow you to quickly go over the technical stuff and focus on building your online business.\n<br><br>\nOur products are fairly easy to customize and the support team is always here to help you in case you have questions!<\/p><\/div>\n\t\t<\/div>\n\t\n\n\n\n\n\t\t<div class=\"ti-faq\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t<button class=\"ti-trigger\" itemprop=\"name\">Will you help me customize a theme I bought?<\/button>\n\t\t\t<div class=\"ti-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">The good news is that you don&#8217;t need to be an expert to use ThemeIsle products. Our themes and plugins are already easy to customize. If you need additional customization or coding changes, we are unable to assist you in re-writing code, as this is beyond our scope.\n<br><br>\nWe do offer a collection of specific documentation and 200+ Custom Code articles with examples of how you can further customize your website.\n<br><br>\nIf you need <a href=\"https:\/\/docs.themeisle.com\/article\/27-do-you-offer-customization-services\" target=\"_blank\" rel=\"noopener noreferrer\">WordPress customization services<\/a> we recommend third-party vendors.<\/p><\/div>\n\t\t<\/div>\n\t\n\n\n\n\n\t\t<div class=\"ti-faq\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t<button class=\"ti-trigger\" itemprop=\"name\">What is your refund policy?<\/button>\n\t\t\t<div class=\"ti-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">We offer a full refund for the first 30 days after purchase.<\/p><\/div>\n\t\t<\/div>\n\t\n\n\n\n\n\t\t<div class=\"ti-faq\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t<button class=\"ti-trigger\" itemprop=\"name\">Still, have a question?<\/button>\n\t\t\t<div class=\"ti-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">If you haven&#8217;t found the answer to your question here, get in touch or check our extensive <a href=\"https:\/\/docs.themeisle.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">knowledge center<\/a>.<\/p><\/div>\n\t\t<\/div>\n\t\n<\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-column-32dcb565\" class=\"wp-block-themeisle-blocks-advanced-column\">\n\n\t\t<div class=\"ti-faq active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t<button class=\"ti-trigger\" itemprop=\"name\">Do you offer support and what does Priority Support mean?<\/button>\n\t\t\t<div class=\"ti-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">Yes, all our paid plans include support for questions related to your account, billing, or anything product associated. You can see here our <a href=\"https:\/\/docs.themeisle.com\/article\/1146-support-policy\" target=\"_blank\" rel=\"noopener noreferrer\">support policy<\/a>.\n<br><br>\nFor the plans that include Priority Support, the Happiness Engineers will handle the tickets with higher priority so you get a reply faster. Check <a href=\"https:\/\/docs.themeisle.com\/article\/1146-support-policy#fast\" target=\"_blank\" rel=\"noopener noreferrer\">how fast we answer<\/a> to the support inquiries.<\/p><\/div>\n\t\t<\/div>\n\t\n\n\n\n\n\t\t<div class=\"ti-faq\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t<button class=\"ti-trigger\" itemprop=\"name\">For how many sites can I use the products?<\/button>\n\t\t\t<div class=\"ti-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">You can use them on any number of websites owned by you or your clients. Here your can find our Fair Usage policy &#8211; <a href=\"https:\/\/themeisle.com\/terms\/\">Terms<\/a>\n<br>Keep in mind that you will only receive updates, support, and new features just for the websites with an active license.<\/p><\/div>\n\t\t<\/div>\n\t\n\n\n\n\n\t\t<div class=\"ti-faq\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t<button class=\"ti-trigger\" itemprop=\"name\">How long will I receive the theme and plugins updates?<\/button>\n\t\t\t<div class=\"ti-panel\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">You will receive security updates and replies to your support inquires until the end of the subscription period. After that, you will still access the product features and should continue to work, but you won\u2019t get security updates and support.\n<\/p><\/div>\n\t\t<\/div>\n\t\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-c6e7bd00\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-7af24917\" class=\"wp-block-themeisle-blocks-advanced-column faq-cta\">\n<h3 class=\"has-text-align-center interior-heading wp-block-heading\">Haven&#8217;t found what you&#8217;re looking for? Let us help.<\/h3>\n\n\n\n<a href=\"\/contact\/\" class=\"buynow-btn\">Contact Us<\/a>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-themeisle.php","meta":{"_acf_changed":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-8362054","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - ThemeIsle<\/title>\n<meta name=\"description\" content=\"Is anything unclear about ThemeIsle? 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